Refund Policy

RETURNS AND DEFECTIVE PRODUCTS

The customer can only return items without any damage, scratches or other signs of use, or new items.

The exchange must be notified by email (bunnybarefootshoes@gmail.com), indicating the product you intend to exchange or return, which must happen within a maximum period of 30 working days after receipt.

The return costs are borne by the customer, who can choose which method they want (Normal CTT, Registered CTT or Carrier). If the return is due to a manufacturing defect, the costs will be entirely covered by Bunny Barefoot.

The return of the value or exchange for another product will only be made and accepted after verifying the good condition of the product in question. The product must be returned in the same packaging in which it was originally sent or in a similar one. If the product arrives in unsalable condition, we reserve the right to refuse the return.

The amount will be refunded directly via the same payment method used on the website after verification of good conditions, within 14 working days. The shipping cost originally paid will not be refunded.

If a product arrives damaged, you must notify us within 24 hours of receiving the goods by email or telephone. If this period is exceeded, we will not be able to replace it or accept its return.